As a freelancer on Fiverr, you’re no doubt always looking for ways to improve your Response Rate. This is the percentage of buyers who contact you that you respond to within 24 hours.
A good Response Rate shows buyers that you’re reliable and helps them feel confident about working with you. It also helps you get more gigs!
Fiverr Response Rate Maintenance Tips
Here are some tips to help you improve your Response Rate:
1. Check your Fiverr inbox regularly
Make sure you’re checking your Fiverr inbox regularly so that you don’t miss any messages from potential buyers. You can set up email notifications for when you receive a new message, which can be helpful.
2. Respond to messages quickly
Once you’ve received a message from a potential buyer, make sure to respond quickly. The sooner you reply, the more likely it is that the buyer will choose to work with you.
3. Personalize your responses
When you’re responding to messages, take the time to personalize your replies. This shows that you’re interested in working with the buyer and helps to build rapport.
4. Keep your responses positive
Keep your responses positive and upbeat, even if the buyer’s message is somewhat negative. This will help to put the buyer at ease and make them more likely to want to work with you.
5. Offer helpful information
When you’re responding to messages, try to offer helpful information that will be useful to the buyer. This could be linked to relevant articles or tutorials, for example.
Frequently Asked Questions (FAQs)
Why do we have the Response Rate Indicator?
The Response Rate Indicator is a valuable tool that:
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- Promotes quicker responses to Buyers. By helping Buyers receive seller responses as quickly as possible. We hope to create a positive experience on Fiverr so that they will return to Fiverr for more orders.
- Helps you understand how responsiveness helps grow your Fiverr business and allows you to track your improvement over time.
What’s the difference between response time and response rate?
Response rate is the percentage of first responses to new messages that a seller sends within 24 hours. Response time is the average amount of time in hours that it takes for a seller to respond to a new message in their inbox.
How does the response rate work?
It tracks the percentage of first responses sent within 24 hours over the last 60 days.
Example: If you received 10 new requests in your Inbox within the last 60 days, and replied to 9 of them within 24 hours of receiving each one, your response rate is 90%.
Note: If you reply to the last message more than 24 hours after receiving it, your response rate will still be 90%. However, we recommend that sellers respond even after 24 hours.
Is every Inbox message factored into my response rate?
The Response Rate Indicator tracks your first response to a new Inbox message from a new buyer. After that first reply, the rest of the conversation isn’t tracked, although it is essential to continue conversations with Buyers until a conclusion is reached.
I’m in the Red Zone. Help!
Remember, you can always improve your response rate over time by replying to new messages within 24 hours. Some tips if you are having trouble keeping on top of your Inbox:
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- Download the app for iOS or Android so that you can see alerts when you receive new messages and efficiently respond anywhere
- Set up Quick Responses
- Consider extending the delivery time on your Gigs, if you are overwhelmed by managing your inbox requests
How often does the response rate change?
It changes daily to reflect the last 60 days.
I’m in a time zone Very far away from my buyers. Will this impact my response rate?
Working with buyers in other time zones can affect your response time, but not your response rate. The response rate allows a full 24 hours for sellers to respond to the message. Despite being in different time zones, you’ll still have an opportunity to respond to the message within 24 hours and not see your rate drop.
When don’t I have to respond?
There are a few types of messages that aren’t factored into your response rate:
Spam and Solicitations: You don’t have to reply to spam and solicitations in your Inbox. As long as you report the message as spam, it won’t count against you.
Reporting a spam message is simple: Click Report next to the new message and all messages in general.
To report spam on the mobile app, use the Send Feedback option, which then contacts the Fiverr team.
Spam must be reported within 24 hours. You have the option to Unmark as Spam if you choose to respond. If you do so, you must respond within 24 hours, or it will affect your response rate. If you block a user from contacting you, you must also report their messages as spam to avoid having your response rate drop.
Once a transaction is over: There is no need to keep a conversation going after it has reached a natural end. If you choose to continue replying in this case, it will not impact your response time or rate.
